dispute with sony

[Und3r_h3ro]

My bank was charged 9.99 for 4/16 and 5/16

the charges dont show up in my transaction history just on my card

I called Sony they told me to charge it back to them but if i do that i will be banned from psn

he said I wouldn't be banned because the charges dont show up on my account but im feeling kind of uneasy about doing that because I don't want to get banned 

any advice would be helpful 

Edited May 19, 2014 by Und3r_h3ro

[HeavenlyClassic]

record the call,or get some evidence of the guy telling ya yu wont get banned/his name

do the money thing to get ur cash back

if u get banned just call em up and be all like yo wtf and show em the thing via email or somethin/or tell him x guy said i wouldnt get banned :3

Edited May 19, 2014 by HeavenlyClassic

[Kouhai]

Heavenly Classic is pretty spot on with his advice.

 

Even if you're not recording your call, try get their names and what not and write everything down. It would be awkward if they asked 'no, who said that?', and you can't give an answer.

Emails are a really great way too, because it has their name / what they say on it in writing. And as soon as they write something in the email that benefits you, BAM, just keep pushing it through.

 

Was it an online purchase or in-store? If it was in-store, and it continues to escalate, drop a formal complaint against their branch or whatever.

 

*

Personally, I wouldn't go so far over 9.99, (it probably costs that from calling them up), but I have a few friends that would totally do it. It's just a matter of personal principle.

If you feel uneasy, and don't think it's worth it, then it's probably not. But if you want to keep at it, go for it!

Edited May 19, 2014 by Kouhai

[JohnFlower]

...Why didn't you ask what the charges were for?

I doubt Sony is in the wrong here though. You probably did something dumb, like not using tapatalk.

[Und3r_h3ro]

...Why didn't you ask what the charges were for?

I doubt Sony is in the wrong here though. You probably did something dumb, like not using tapatalk.

the charges don't show up in my transaction history so I don't know what the charges were for and neither do they.

[JohnFlower]

>and neither do they

Did you ask them?

[Und3r_h3ro]

>and neither do they

Did you ask them?

yeah I did and they couldn't find anything that was charged for 4/16 or 5/16 but it was taken from my bank account

[JohnFlower]

Then cancel the payment. If they have no record (which is what you're saying) then there is no legal obligation to tapatalk them money.

[Nintendon't]

Then cancel the payment. If they have no record (which is what you're saying) then there is no legal obligation to tapatalk them money.

Why do you keep randomly saying "tapatalk"?  You're scaring me.

[JohnFlower]

I need more people to join my cause.

[Ranma-kun]

PSN kept rejecting my debit card so I don't buy games on it very often and if I do I have to get a code from a third party retailer usually.

 

As for your problem I was try to talk it out with them but I wouldn't want my console and account banned over $20 either. I prefer Nintendo's way of doing things where you just ad pre-paid amounts and that's all you can spend.