Kid Ryan Posted April 14, 2015 Report Share Posted April 14, 2015 (edited) Does anyone here know why our PC loses internet connection when I plug the ethernet cable into our Xfinity Wireless Gateway?The Wi-Fi does work, and when the Comcast technician connected his laptop to our internet via ethernet, he got impressive speeds.System Info:PC Model: HP 110-326 DesktopOS: Windows 8.1 64-bitCPU: Intel Pentium G2030T @ 2.60 GHzRAM: 4.0 GBVideo: Intel HD GraphicsHDD: 500 GB Edited April 14, 2015 by Toddler Naruto Quote Link to comment Share on other sites More sharing options...
DigiPokeMon Posted April 14, 2015 Report Share Posted April 14, 2015 Maybe ask Sakura on irc Toddler Naruto Quote Link to comment Share on other sites More sharing options...
JohnFlower Posted April 14, 2015 Report Share Posted April 14, 2015 With such stellar information you have supplied, I'm sure you will find some chump to help you. Quote Link to comment Share on other sites More sharing options...
Kid Ryan Posted April 15, 2015 Author Report Share Posted April 15, 2015 With such stellar information you have supplied, I'm sure you will find some chump to help you. What exactly are you trying to imply? I really am having internet issues. Quote Link to comment Share on other sites More sharing options...
Renzourin Posted April 15, 2015 Report Share Posted April 15, 2015 what he is implying (i think) is that you havent given enough information for someone to effectively help you so lets go over the basics, it appears from what limited informations you gave that your comcast tech guy is able to connect via ethernet so is your computer configured to use ethernet? is the NIC on your computer still functional and is it the computer that loses net or is it the gateway that does? that would help alot Quote Link to comment Share on other sites More sharing options...
Kid Ryan Posted April 16, 2015 Author Report Share Posted April 16, 2015 It's our PC that can't keep the ethernet connection stable. I don't know what NIC means, and yes our PC is setup to accept ethernet. It was working fine before we switched out our old DOCSIS 2.0 Comcast modem with the DOCSIS 3.0 Xfinity Wireless Gateway. Quote Link to comment Share on other sites More sharing options...
DigiPokeMon Posted April 16, 2015 Report Share Posted April 16, 2015 NIC = Network Interface Card. Its what you plug your ethernet cable into. Some NIC's are duel ethernet/wifi combo Maybe ask Sakura about Toddler Naruto. He is very good at these sort of stuff's Quote Link to comment Share on other sites More sharing options...
ZeroPenguins Posted April 16, 2015 Report Share Posted April 16, 2015 ^I would even ask Sakura to do all the settings for my switches and routers, he can setup all my VLANs, load balancing, routing, ACLs, zone base firewalls, VPNs, etc etc and all that good shit that makes a network an awesome network. So I think he might be qualified to fix a simple ethernet problem... Quote Link to comment Share on other sites More sharing options...
Kid Ryan Posted April 27, 2015 Author Report Share Posted April 27, 2015 Someone on another forum suggested that I should get a plugin or USB wired ethernet network adapter.Do you think that would help? Quote Link to comment Share on other sites More sharing options...
† Valdearg Posted April 27, 2015 Report Share Posted April 27, 2015 At the very least it's worth testing with. Also try updating your Ethernet drivers and a different network cable. You may also want to see if there's an available update to the software on the router and that it's getting enough power. Is your games console plugged in via Ethernet or on the Wi-Fi? Quote Link to comment Share on other sites More sharing options...
Kid Ryan Posted May 21, 2015 Author Report Share Posted May 21, 2015 (edited) I went ahead and bought an USB 2.0 Wired Ethernet Network adapter, so far it's working perfectly. Heck, my connection actually improved from 6 mBps to 8 mBps after I switched from wi-fi to ethernet.I would still like to fix the PC's built-in Ethernet Network Adapter though, so I don't have to rely on the USB Adapter. Edited May 21, 2015 by Toddler Naruto Quote Link to comment Share on other sites More sharing options...
Harry-Potter Posted May 21, 2015 Report Share Posted May 21, 2015 may be your pc's ethernet driver isn't yet fully compatible with windows 8.1. did you try updating the driver via device manager. outdated drivers would make such a mess. better check the driver's release date. usually you can find them in your manufactures website. if there is a newer version try that. even if the ethernet cable has an issue it will cost speeds. transferring data via usb always runs slow. Quote Link to comment Share on other sites More sharing options...
Kid Ryan Posted May 21, 2015 Author Report Share Posted May 21, 2015 may be your pc's ethernet driver isn't yet fully compatible with windows 8.1. did you try updating the driver via device manager. outdated drivers would make such a mess. better check the driver's release date. usually you can find them in your manufactures website. if there is a newer version try that. even if the ethernet cable has an issue it will cost speeds. transferring data via usb always runs slow. I've already uninstalling and re-installing the driver, as well as rolling back the driver, nothing changed.Any other helpful tips I could attempt? Quote Link to comment Share on other sites More sharing options...
DarkDream787 Posted May 21, 2015 Report Share Posted May 21, 2015 (edited) Your info is kind of vague so I am going to make a guess on what your meaning. Are you saying that you get internet when using Wifi but not when using ethernet? If thats the case I would check your Network Interface Card aka NIC driver and make sure its correctly installed and or updated. That kind of issue can either be a network card problem from a driver not being correct or correctly installed, a bad network card, or it can also be your settings as well. If your using Windows, check your device manager to see if there are any issues with drivers and hardware. NOTE: Windows 8.1 is notorious for not being compatible with alot of hardwares because the drivers from the manufacturers have not been updated to work with it yet. If that's the reason your having a problem then your probly shit out of luck if its a real old card. (Manufacturers usually drop support for older things after so many years) If thats the case, you will have to wait for an update if yours is not already updated (I would check if it is because if it isnt, then update it now) or you can get a newer NIC. Edited May 21, 2015 by DarkDream787 Quote Link to comment Share on other sites More sharing options...
Kid Ryan Posted May 22, 2015 Author Report Share Posted May 22, 2015 I've already updating the NIC driver, uninstalling and re-installing the NIC driver, as well as rolling back the NIC driver, nothing changed. So how much do NICs cost, and more importantly, which ones would be compatible with my PC? I assume there are various different makes and models. Quote Link to comment Share on other sites More sharing options...
Harry-Potter Posted May 22, 2015 Report Share Posted May 22, 2015 (edited) I've already updating the NIC driver, uninstalling and re-installing the NIC driver, as well as rolling back the NIC driver, nothing changed.So how much do NICs cost, and more importantly, which ones would be compatible with my PC? I assume there are various different makes and models.the issue is using device manager to check for new updates won't work always. sometimes microsofts's driver database won't have the latest driver since the lack of popularity of the manufacture of your ethernet. just find out what's your ethernet's manufacture (usually gigabit, realtek) just find out and then just get the latest driver through their website.well if that doesn't work then you can always buy a NIC. it doesn't matter what manufacture it is from. pretty much all of them are configured to go around 100 mbps up/down. they are pretty cheap. Edited May 22, 2015 by Harry-Potter Quote Link to comment Share on other sites More sharing options...
Kid Ryan Posted May 22, 2015 Author Report Share Posted May 22, 2015 (edited) I've already downloaded and installed the latest drivers, trust me I know what I'm doing. Hmm, is this a good brand? http://www.amazon.com/gp/product/B003CFATNI/ref=ox_sc_act_title_1?ie=UTF8&psc=1&smid=A39OSJ424QHZY1 Edited May 22, 2015 by Toddler Naruto Quote Link to comment Share on other sites More sharing options...
Harry-Potter Posted May 22, 2015 Report Share Posted May 22, 2015 I've already downloaded and installed the latest drivers, trust me I know what I'm doing.Hmm, is this a good brand? http://www.amazon.com/gp/product/B003CFATNI/ref=ox_sc_act_title_1?ie=UTF8&psc=1&smid=A39OSJ424QHZY1Yeah. TP-Link is a well recognized manufacturer. 1 Quote Link to comment Share on other sites More sharing options...
egghead Posted May 22, 2015 Report Share Posted May 22, 2015 When the ethernet cable is plugged in, do you see any lights blinking next to the port? This probably isn't the problem, but is the adapter enabled in the Network and Sharing Center in the Control Panel? Quote Link to comment Share on other sites More sharing options...
Kid Ryan Posted May 22, 2015 Author Report Share Posted May 22, 2015 When the ethernet cable is plugged in, do you see any lights blinking next to the port? This probably isn't the problem, but is the adapter enabled in the Network and Sharing Center in the Control Panel? I've already tried these methods. 1.) I updated the ethernet driver to the latest version via both Windows Update and manufacturer's site. 2.) I tested the modem/router combo and the exact same cable (they work fine when connected to my PS3 and another PC). 3.) I made sure the wi-fi was disabled first before I enabled the ethernet adapter in Network and Sharing Center. That's how I know it keeps switching between "Connected" and "Unplugged Cable". So it has to be an issue with the physical NIC card, what else could it be, right? Quote Link to comment Share on other sites More sharing options...
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